a bounce above party faq

Make that event different, spice it up and create the party feeling right from the get go. Celebrate a family re-union, a birthday party, an event at the church, the park, the school, a business event or even company picnics. We guarantee loads of fun from our variety of party needs available. At A Bounce Above Party, we offer a range of party needs and equipment for jumpers, chairs, and tables plus other accessories and also party games fun. One thing is for sure, you’ll be a sweetheart to the kids, especially because of the fun playful party games.

 

Here’s all you need to know about A Bounce Above Party:

 

Is A Bounce Above Party licensed?

Yes, we have been licensed and park approved in the City of San Diego, Chula Vista, Lemon Grove County of San Diego, El Cajon, and La Mesa. In case you don’t spot your city in the above mentioned, call us and inquire whether we can get be endorsed in your city.

How safe are the jumpers and any of our equipment?

Rest assured our jumpers are safe. We further clean and sterilize all of our equipment including jumpers after every usage by a client. Note that in their design and manufacture, safety is like a material requirement just like the materials being used to make them. Safety is an underlying factor with all our equipment. Moreover, the highly well trained and certified staff is always ready at your disposal when situating any of our equipment at the most secure situation. By abiding by the safety guidelines given, it is a guarantee that our equipment are viewed as exceptionally safe.

Is power a requirement?

Indeed power is a requirement for the jumpers and other accessories like the kernel popped popcorn machines and the sweet sugary snow cone machines. What is needed from you as the user of any equipment from A Bounce Above Party is a household channel or space that is standard. We provide a solution in cases when there is no power by renting out generators.

Which are the ideal spots to set up jumpers?

The surfaces ideal to set up include areas like turf, concrete, grass and asphalt. On dirt gravel and or various rocks including pebbles or rock dirt, setting up on these surfaces is a no-no.

What extent of space is required for setting the A Bounce Above Party jumpers?

The space required is contingent upon which jumper you opt to rent whether it’s a princess castle jumper or a sports arena jumper among others. As you describe your preference together with the grounds you’re looking to work with, measurements are recorded as per your specification and description.

So, do you deliver your equipment at the site?

Yes! We do offer delivery services to the vast majority tour clients.

How long does it take to deliver or collect?

Striving to satisfy the customer, we go all-out to deliver the equipment or even pick up going by the timing of the customer event. Common set-up and pick-up time is between 20-30 minutes. One thing to note is that it’s under extraordinary circumstances that timing set would be considered for change.

How do you manage unfavorable weather conditions leading to cancellation of an order?

Any climate related retraction (by you or us) will qualify a customer for consideration of re-imbursement. When there is a heavy downpour or strong winds after delivery has been done, the staff on the ground will figure out whether it’s protected to setup.

How do you manage unfavorable weather conditions leading to cancellation of an order?

Any climate related retraction (by you or us) will qualify a customer for consideration of re-imbursement. When there is a heavy downpour or strong winds after delivery has been done, the staff on the ground will figure out whether it’s protected to setup.

What happens in case I am forced to withdraw for some other reasons not related to weather?

Prior notice will be essential in case you cancel an order for any reason rather than weather as it will qualify you for a refund. Otherwise late notifications of cancellation of orders will attract charges. Of importance to note is that once any of our equipment is delivered and set up, you will not be entitled to a refund. In the event that nobody is on location to receive the order, the maximum will be charged.

For any of the A Bounce Above Party equipment, when is the best time to place an order?

Recommended is a span of 3-4 weeks preceding your occasion because rentals are on a first come first served criteria. On the off chance that you do have an impromptu event, call us and we will try our hardest to help.

Having placed an order, is a deposit required to reserve the order?

A deposit would be expected from you which is a portion of your rental aggregate for any equipment ordered. If your finances cannot allow you to pay the set deposit in full, we’re not rigid. Just contact us and we can come up with an arrangement fit for both of us.

Is it okay to pay the total amount outstanding before rent date?

Totally. On every payment you make, you will get a confirmation as a record of the transaction.

Which are the accepted modes of payments?

We accept payments with debit, credit, cash, or check.

How does one place an order?

One can call Edward at 619-807-6216 who will be more than delighted to serve you.

What is your customer policy?

Customer is the king thus we seek to verify your occasion is the absolute best it can be. Customer is the king and by offering the best services and equipment, we believe we are on the right path to winning your utmost loyalty. In the event that you do experience any issues, get in touch with us promptly at 619-807-6216.

How is customer privacy upheld?

One thing we value and protect is the customer privacy. We are liable to every customer personal data and we ensure it is protected from the public at all costs as it is our responsibility.

As a new client, what information would you need from me?

Upon placing your order, you will be requested for your full names, phone number, email, postal address and payment details.